Orders are placed on tables just inside cafe entrances. Starbucks suggests customers order coffee via its app and then wait outside its cafes until they get a pick-up notice. In early February, 83% of all stores on the Meituan-Dianping delivery platform - one of the largest in the country - were closed, according to Beijing-based data firm BigOne Lab.Įarlier this month, China's National Health Commission recommended that deliveries limit contact. Some major Chinese cities still resemble ghost towns as China struggles to get its economy back on track after a prolonged Lunar New Year holiday. The flu-like virus has infected more than 68,500 people globally and killed 1,665 as of Sunday, mostly in the central Chinese province of Hubei.
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"While we look at how to further improve the process, the stepped-up preventive measures apply to all of our servicing channels," McDonald's said in a statement to Reuters.
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Drivers carry ID cards showing that they - and the people who made and packaged their food - had their body temperature scanned to prove they do not have a fever. In 2021, McDonald’s expects system-wide sales to grow by single digits compared to 2019.For delivery orders, drivers drop McDonald's packages at building entrances, disinfect their delivery bags and wash their hands more frequently. Overall, system-wide sales were flat compared to last year. In the United States, sales at stores open at least 13 months jumped 4.6% in the three months that ended on September 30 compared to the same period last year. McDonald’s suffered early in the pandemic, but its sales have been improving. Apprente should help automate McDonald’s drive-thru. It has also purchased Apprente, another AI company that works on voice-based ordering platforms. The company has been investing in its technology for some time - it bought Dynamic Yield, an artificial intelligence company, to help it roll out smart menu boards last year.
Plus, it’s launching a new digital hub called “MyMcDonald’s,” which will include a new loyalty program that will be piloted in Phoenix in the coming weeks. And it will test out restaurants with drive-thrus that are only open for delivery and pickup orders. It will also try out new concepts at its drive-thrus, like automated order taking, and express pickup lanes for people who placed digital orders. The burger chain is planning to make it easier for customers to eat at home by letting more people order delivery through the McDonald’s app and improving the speed and accuracy of delivery orders. McDonald’s is introducing new packaging with a “modern, refreshing feel.”Īnd it’s taking cues from another pandemic-induced trend - eating at home instead of at restaurants.ĭigital delivery, drive-thru and pickup orders have been essential for restaurants during the pandemic, and many chains, including Burger King, Popeyes and Taco Bell are exploring new store formats and investing in drive-thru improvements. McDonald’s already serves a chicken sandwich, the McChicken, and often tests out new types of chicken sandwiches.
America’s appetite for chicken sandwiches has helped make Chick-fil-A a success, and contributed to rising sales at Popeyes. It also plans to launch a new crispy chicken sandwich in the United States early next year. To further promote sales of these items, McDonald’s is rolling out improvements, like new, toasty buns and an “enhanced grilling approach” for hamburgers, as well as more chicken flavors and menu items.Īlready, McDonald’s has seen success with its spicy chicken nuggets, which launched in September and helped boost sales that month.
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